Case Studies - Redrow Homes
Bespoke bathrooms with 'My Redrow'
Roper Rhodes worked with one of the UK's premium homebuilders to offer an increased choice of bathroom storage, style and lifestyle choices across all of their group developments.
The Specification Brief
Redrow were looking to offer an extensive range of customer upgrade options through their My Redrow website, offering an increased choice of bathroom storage, style and lifestyle choices across all of their group developments.
The partnership with Redrow began in early 2014, and following a consultation process with the commercial and technical teams, we embarked on a countrywide tour of visiting all of the regional offices to gather market research on what Redrow customers were looking for in a premium brand with regards to upgrade options. This included visits to a large number of developments along with an extensive show home/marketing suite audit and feedback from Redrow sales consultants. The results and comments gathered proved to be an invaluable part of the overall process and the development of the working relationship across the Redrow Group.
This helped us to propose a selection of products, My Redrow with Roper Rhodes, which would both exceed Redrow’s expectations for customer choice and provide them with the potential for additional sales opportunities.
One of the key tasks of the initial brief was to maximise the potential for sales growth and customer choice through increased product compatibility with all house types and bathrooms across the Group. As part of our design process we identified the opportunity to increase vanity unit sales by offering a smaller size unit than the one which was currently specified but at the same time increasing the storage capacity available and the compatibility to use multiple different basin options with one unit. This resulted in an upgrade option which was then compatible with a greater number of house types thus increasing customer choice and sales potential. A customer colour choice was then agreed which included a Bespoke finish to Redrow as chosen by their Interior Designer.
The working partnership with Redrow resulted in the first release of products which went live on “My Redrow” in January 2015 offering a wide choice of different products across multiple categories providing style, storage and functional upgrade options to Redrow’s home purchasers.
This has been supported by a dedicated customer upgrade brochure, My Redrow with Roper Rhodes, along with a frequently asked questions document (F&Q) to support the installers, and backed up by Roper Rhodes ongoing commitment to customer service through regional training days and Divisional support.
The Summer of 2019 has seen the latest release of products from Roper Rhodes across the Group via My Redrow.
Group Buyer, Redrow Homes
Roper Rhodes have been supplying our sites for the past number of years for our bathroom furniture requirements with a mixture of basin cabins, mirrors, and accessories. We have a fantastic working relationship with Roper Rhodes and feel they excel both on product and customer service. We have been able to work closely with the Roper Rhodes Design team to ensure the product offering suits our requirements.
Real developments, real design.
From luxury estates to commercial builds, Roper Rhodes proudly partners with exceptional developers around the UK to design bespoke pieces for unique projects. Read our case studies and discover our portfolio of work.
October 28th 2019
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